Request Intelligence Discretely– and Remotely

In our mission to continue to provide better information for first responders while building up tighter relationships, we've added a new capability: you can follow up and request more pictures, or even video of a situation.

Request Intelligence Discretely– and Remotely

In our mission to continue to provide better information for first responders while building up tighter relationships, we've added a new capability: you can follow up and request more pictures, or even video of a situation.

While a call is open, any dispatcher or officer with access to Relay Responder can send messages back to the reporting citizen, requesting more information– often even getting enough to clear the call without physically driving to the scene.

In early testing, we've already seen a seemingly endless list of the potential here:

  • In Mississippi, officers were able to remotely run a VIN check on 2 vehicles sitting on private property, identifying that they were stolen, and pictures showed unoccupied. Dispatch coordinated appropriate personnel to respond.
  • In Wisconsin, detectives took full statements from witnesses on a scene, with the full text available for further reference or copy/paste, skipping the usual note-taking.
  • In Indiana, minor traffic accident reports are easier than ever, with responding personnel able to collect pictures, video, IDs, and statements remotely. They finalize the report with a brief appearance on scene to verify everything, and then they're back in service.

We've been told about a number of other situations where this will be useful, from working with CIs to providing guidance on reports of parking violations and beyond. We're excited to see what the agencies running Relay do with this.

We'll be working on the next enhancement, but always reach out to hello@relayapp.com to let us know how these improvements work (or don't) for you. Creating the next generation of public safety tools takes a joint effort– we always want to hear from you.